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Claims

CUA provides a comprehensive and flexible claims service for our agents and their policyholders via dedicated claims teams, by our insurer partners, depending on product.

Please see the details below for the products and their associated claims contact number(s).

Commercial Combined

Property, Package & Combined (AXA)

0345 602 5765 – For most claims, excluding machinery breakdown and legal expenses

COBRA Claims is delivered by a dedicated, ring-fenced team of commercial Property & Liability specialists based at the AXA Centre of Excellence in Bolton

0161 347 0103 – Machinery breakdown incidents

Administered by Aviva

02921 158 155 – Legal expenses helpline

Administered by composite Legal providing support and initial advice on legal problems, whether covered under the policy or not. the service operates 24 hours a day, 365 days a year

N.B. Failure to consult the helpline immediately an employment dispute arises, may invalidate cover under the policy

Property/Flat Owners

Property, Package & Combined (AXA)

0345 602 5765 – For most claims, excluding machinery breakdown and legal expenses

COBRA Claims is delivered by a dedicated, ring-fenced team of commercial Property & Liability specialists based at the AXA Centre of Excellence in Bolton

0161 347 0103 – Machinery breakdown incidents

Administered by Aviva

02921 158 155 – Legal expenses helpline

Administered by composite Legal providing support and initial advice on legal problems, whether covered under the policy or not. the service operates 24 hours a day, 365 days a year

N.B. Failure to consult the helpline immediately an employment dispute arises, may invalidate cover under the policy

Let Residential

Property, Package & Combined (AXA)

0345 602 5765 – For most claims, excluding machinery breakdown and legal expenses

COBRA Claims is delivered by a dedicated, ring-fenced team of commercial Property & Liability specialists based at the AXA Centre of Excellence in Bolton

0161 347 0103 – Machinery breakdown incidents

Administered by Aviva

02921 158 155 – Legal expenses helpline

Administered by composite Legal providing support and initial advice on legal problems, whether covered under the policy or not. the service operates 24 hours a day, 365 days a year

N.B. Failure to consult the helpline immediately an employment dispute arises, may invalidate cover under the policy

Shops

Property, Package & Combined (AXA)

0345 602 5765 – For most claims, excluding machinery breakdown and legal expenses

COBRA Claims is delivered by a dedicated, ring-fenced team of commercial Property & Liability specialists based at the AXA Centre of Excellence in Bolton

0161 347 0103 – Machinery breakdown incidents

Administered by Aviva

02921 158 155 – Legal expenses helpline

Administered by composite Legal providing support and initial advice on legal problems, whether covered under the policy or not. the service operates 24 hours a day, 365 days a year

N.B. Failure to consult the helpline immediately an employment dispute arises, may invalidate cover under the policy

Offices & Surgeries

Property, Package & Combined (AXA)

0345 602 5765 – For most claims, excluding machinery breakdown and legal expenses

COBRA Claims is delivered by a dedicated, ring-fenced team of commercial Property & Liability specialists based at the AXA Centre of Excellence in Bolton

0161 347 0103 – Machinery breakdown incidents

Administered by Aviva

02921 158 155 – Legal expenses helpline

Administered by composite Legal providing support and initial advice on legal problems, whether covered under the policy or not. the service operates 24 hours a day, 365 days a year

N.B. Failure to consult the helpline immediately an employment dispute arises, may invalidate cover under the policy

Contractors Combined

Property, Package & Combined (AXA)

0345 602 5765 – For most claims, excluding machinery breakdown and legal expenses

COBRA Claims is delivered by a dedicated, ring-fenced team of commercial Property & Liability specialists based at the AXA Centre of Excellence in Bolton

0161 347 0103 – Machinery breakdown incidents

Administered by Aviva

02921 158 155 – Legal expenses helpline

Administered by composite Legal providing support and initial advice on legal problems, whether covered under the policy or not. the service operates 24 hours a day, 365 days a year

N.B. Failure to consult the helpline immediately an employment dispute arises, may invalidate cover under the policy

Motor Trade (Allianz)

Motor Trade (Allianz)

0344 412 9996 – All claims

Or contact Allianz Insurance plc at 500 Avebury Boulevard, Milton Keynes, MK9 2XX or email motortradeclaims@allianz.co.uk for incidents other than specified below:

+44 (0) 1483 218 200 – For accidents outside the United Kingdom

Contact the Allianz International Claims Team – Lines are open Monday to Friday 9am – 5pm

0344 209 0519 – For Motor Prosecution Defence

Contact Lawphone Legal Helpline – Please quote Master Policy Number 34048

0344 209 0519 – For Commercial Legal expenses

Contact Lawphone Legal Helpline – Please quote Master Policy Number 36444

0345 071 0335 – For Personnal Accident

0344 412 9996 – For Uninsured Loss Recovery and Injury

Contact the Accident and Health Claims Unit – Please quote Master policy Number 34048

Motor Trade (LV)

Motor Trade Combined (LV=)

0800 028 9655 – All Claims

Administered by LV=

0800 032 1143 – for Commercial Legal Expenses

Administered by Lyons Davidson Limited

Pubs & Restaurants

Pubs & Restaurants (LV=)

0800 032 1170 – All Claims

Administered by LV=

0800 032 1145 – for Commercial Legal Expenses

Administered by Lyons Davidson Limited

Commercial Select

Commercial Select and Golf Select (Travelers)

01737 787 787 – All claims

Administered by a dedicated team at Travelers Redhill office

Liability (Novae)

Liability (Novae)

0207 903 7300 – All claims

Administered by Novae

Liability (Newline)

Liability (Newline)

020 7090 1755 – All claims

Administered by Newline

Excess Liability

Excess Liability (CNA)

0208 256 1930

All claims to be reported to CUA. Administered by CNA Insurance Company Limited

Management Liability

Management Liability (AXA)

0800 955 6111 – Advice & Resource or email claims@rradar.com

0800 955 6222 – Crisis Legal Helpline

020 7939 7939 – Crisis Public Relations Advice